Airline Customer Service Agent (Lead) (Full Time)
February 15, 2019
MEMORANDUM TO: ALL AIRPORT AUTHORITY EMPLOYEES
FROM: HUMAN RESOURCES
RE: JOB OPENING
AN OPENING EXISTS FOR THE FOLLOWING POSITION AT THE MOBILE DOWNTOWN AIRPORT:
AIRLINE CUSTOMER SERVICE AGENT (LEAD)
QUALIFICATIONS: High school diploma or GED equivalent required. A minimum of three (3) years of customer service and safety awareness experience required, preferably in the Aviation industry. Must be able to work a flexible schedule including days, nights and weekends, with the possibility of working extended hours.
KEY RESPONSIBILITIES: This lead role will assume Station Supervisory duties as needed. The ticketing process includes but is not limited to: verifying FAA approved identification/documentation required for traveling, check-in passengers and luggage, ticket sales, reissue tickets when necessary, ticket and bag tag printing, properly tag bags, book future or same day reservations, assist customers with delayed, damaged or misplaced baggage issues, run credit card reports for your daily transactions, assist passengers with everything they inquire, comply with all security procedures, etc.
When working an assigned gate, your responsibilities include but are not limited to: meeting arriving flights, operate jet-bridge/walk way, prepare all passengers for boarding, keep everyone in the area updated by making all the required announcements in a projected professional tone with clear pronunciation on our PA system, adhere to all ‘limited mobility’ passenger’s needs, oversee all unaccompanied minors, board aircraft in a timely fashion, avoid any cause of delays, comply with all company policies, regulations and security procedures, etc.
Collect and distribute appropriate flight paperwork, to include: Cargo Load Report, Weight and Balance Form, and Captain’s signature on dispatch paperwork.
KNOWLEDGE, SKILLS, AND ABILITIES: With working the front lines at the airport, you must be able to maintain a professional appearance and comply with uniform standards while in public view. Agent must be reliable, punctual and a representative of the company at ALL times. Must be a team player with excellent written and verbal communication skills with the ability to multi-task and resolve conflicts within time constraints without losing control. Possess a strong customer focus and enjoy face to face contact with customers. Promote an effective, responsive, and value-based organizational culture. Promote the values of MAA through example and accountability. Ability to establish and maintain effective and professional working relationships with those contacted in the course of work. Excellent customer service skills are REQUIRED.
In accordance with the rules & regulations of the Mobile Airport Authority, current employees of the Authority are hereby given (7) business days to request consideration for the position.
Authority employees who are interested in applying should complete a Job Posting Bid Application and send to no later than February 25, 2019. If you have any questions, please call HR at 251-438-7334.